Terms of Service

1 Scope of Engagement

These Terms of Service ("Terms") govern your use of PenguinEye services, including custom ERP development, web applications, mobile applications, digital marketing, and cloud deployment solutions. By executing a Statement of Work (SOW) or accessing our platforms, you agree to comply with these terms.

2 Intellectual Property & Code Ownership

We pride ourselves on complete client ownership:

• Custom Deliverables: Upon final milestone settlement, the client holds 100% intellectual property rights, copyright, and source code ownership for custom modules, frontend interfaces, and database architectures created specifically for them.
• Third-Party & Open-Source Libraries: Open-source components (such as Astro, React, PostgreSQL, TailwindCSS) remain licensed under their respective open-source licenses (MIT, Apache 2.0, BSD).
• Client Assets: All trademarks, branding, marketing copy, and media files supplied by the client remain the exclusive property of the client.

3 Project Milestones & Payment Terms

Our development lifecycle operates on transparent milestones:

• Project kickoff requires an upfront deposit as specified in the signed proposal.
• Intermediate deliverables undergo client demonstration and testing prior to release of corresponding milestone funds.
• Final production deployment and full source code handover occur upon full settlement of the final milestone.
• Invoices are payable within 14 calendar days of issuance via bank wire, credit card, or agreed payment channel.

4 Warranty & Bug Remediation

PenguinEye provides a 30-day post-launch warranty on all custom software deliveries. During this warranty window, our engineers will repair any verifiable software defects or functional deviations from the agreed specifications at zero additional cost.